Refund Policy
Last Updated: September 2026
Welcome to KA - Skin & Medical Aesthetics
At KA Skin & Medical Aesthetics (Nottingham), our treatments are delivered by medical professionals with 30 years of clinical experience. Because our services involve medical procedures, prescribed pharmaceuticals, and bespoke clinical time, we enforce a strict refund policy aligned with standard UK medical practices.
1. Completed Treatments
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No Refunds on Delivered Procedures: Fees are charged for the medical delivery of the treatment, the utilisation of premium CE/UKCA-marked clinical products, and the expert time, skill, and judgment of the medical practitioner. Once a treatment has been administered, no refunds will be issued.
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Variability of Biological Outcomes: Medical aesthetics relies entirely on individual anatomy, cellular response, and lifestyle factors. While we operate to the highest clinical standards, specific aesthetic results can never be 100% guaranteed, and a variance in results does not constitute a ground for a refund.
3. Pre-Treatment Deposits & Booking Fees
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Redeemable Treatment Credit: Booking deposits are required to secure clinical time and are fully deducted from the final balance of your treated procedure on the day.
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Non-Performance & No-Shows: If a patient fails to attend their scheduled appointment, or if a treatment cannot be performed due to circumstances beyond our control (including patientcancellation, change of mind, or clinical unsuitability determined during consultation), the booking fee remains strictly non-refundable to cover the clinician’s time and clinical facility usage.
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Late Arrivals: Please arrive on time. Late arrivals may result in the automatic cancellation of your appointment to prevent delays for subsequent patients.
4.Retail Products & Purchases
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Hygiene & Safety Restrictions: Due to strict clinical hygiene regulations and the medical nature of our inventory, all product sales are final. We cannot accept returns or exchanges for any product that has been opened, unsealed, or used.
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Defective Items: If a product is genuinely faulty or defective upon purchase, it will strictly be eligible for an exchange or replacement only for the same item. Any defects must be reported to us within 14 days of purchase with proof of purchase, allowing us to process the exchange and return the item to our supplier.